Dialogues

 A: Thank you for calling World of Computer.  How can I help you?

B: Hello. I'm interesed in purchasing a number of lapotps or tablets. We need them for our school

A: Please hold the line. I'll put you throught to our sales and marketing departement. What's you name, please?

B: It's Mrs Simpons

A: Good morning. May I ask what the probelm is, please?

B: Yes, I think I've been overcharged for the scanners we ordered

A: I'm sorry about that. What's your customer number, please?

B: It's SP 1289

A: OK, hold on and I'll put you through to the accounts departamet. Tthey'll be whit you shoert.

A: Hello, I'm calling because I've got problem whit one of heatsink yous send

us.

B: I'm sorry yo hear that. Can you describe the problem, please?

A: When, I start the omputer. It doesn't turn on.

B: Oh, I see. Please hold the linje andI'll you thourh to the IT maintence  departament. I'm sorry the line is busy right now. Let me take you name and number. I'll get a tecnicioan to get back to you.

Dialoge

 A: Can I speak to Chloe Burns in tech support, please?

B: Just a moment, i'll put you on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting whit a client. Can I transfer you to Bill Jones from the same departament?

A: No, I'd rather speak to Chloe directly.

B: OK, I Understand.

A: Could you ask her to return my call, please? We've got a problem whit our accouting program. We need a solution urgently.

B: Let me write down your name and contact detail.

A: It's Steave McGough.

B: Can you spell you last name, plase?

A: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 992?

B: OK, lET ME CECK THAT. iT'S 061 209 992?

A: No, it's 922 at the end . 061 209 922

B: 061 209 922. OK. And the message is to call you urgently about software problem.

A: Tath's right.

B: I expet her to be free at around 1.00.

Vocabulary

Phone calls

As soon as possible- Tan aviat posible

avoid- evitar

be careful- amb cuidado

caller- la persona que fa la trucada

contact- contacte

dial a number- marcar un numero 

engaged- linia ocupada

extension number-  numero d'extencio

no reply-sense resposta 

on the line- en linea

professional- professional

put you through- contacte 

remind- recordar

repeat- repetir

ring back- tornar a trucar

speak up- parlar fort

state- anomenar

wrong number- numero incorrecte

Answer calls and taking messages

cut off- tallarse la trucada

deal whit- tractar amb

expect- esperar

hang up- penjar

in a meeting- en una reunio

interrupt- interomput

leave a message- deixar un missatge

line is busy- linia ocupada

on holiday- de vacanses

out of the office- fora de la oficina

out of town- fora de la ciutat

put you on hald- possar en espera

return you call- retornar a la trucada

spell that- deletrejar

take a mesage- agafaer el misatge

take down- anotar

transfer- transferir

unaviable- no disponible

urgent- urgent

Extra

Bad connection- mala conexio

call back-tornar a trucar

 calling on behalt of- trucada de part de 

clearly- clarament

end a conversation- fin de la conversacio 

get throug- comunicar-se

interference- interficie

line is free- linia lliure

offer assitance- oferir ajuda

speak alittle morse slowly- parlar mes a poc a poc

take a call- agafar la trucada

voicemail- misatge de veu 

would you mind...?- te importaria...

Listening

Listening: Angles

 A: Good morning, Compuset helpline. Melanie speaking. How may I help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480

A: Just a moment, Mr Smith, I'll check for you. Please stay on the line.

B: Sure

A: Tank you for waiting. Yes, we've got 10 of those in stock

B: Great. I'll come in later this week.

A: Can I help you whit anything else today?

B: Yes. Unfortunately, we haf a problem whit the laest software update you sold us

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you through to a support technician.

Listening: Catala

A:Bon mati, compuset helpline. Melani parlant. Com et puc ajudar?

B:Hola, Es Dave Smith  de CopyShop. Em podries dir si tens alguna ram x300 a la venta?

A: Tens el numero d'article, siusplau?

B: Yes es 15480

A: Un moment, Sr. Smith, deijam mirartu. Siusplau manteneixte a la trucada 

B: Claro.

A: Gracies per esperar. Si, tenim 10 a la venta

B: Perfecte, vindre despues aquesta setmana

A: Et puc ajudar amb una altra cosa avui?

B: Si, malafortunadament, tinc un problema amb la ultima actualitzacio del software que mas vengut.

A: Oh, o sentpe sentir aixo, Sr. smith. et puc donar ajuda tecnica

Giving direction

 

GIVING DIRECTIONS

 

When you leave the house the first step is to turn left, at the interseccion turn left again at the roundabout, in the roundabout take the second exit and pull straight to the first house of the village

Vocabulay

TROUBLESHOOTING

Control panel- Panel control

Losser connection- Conexio perduda

mute box- Botor de silenciar- 

No signal message- No senyal

Power button-Boto de poder

Volume control- Volum de control

VERB

Freeze- Congelat

Log off- Tanca sessio

Make sure-Asegurar-se

Press and hold- Presionar i mantenir

Reconnect- Reconectar

Reinstall-Reinstalar

Reopen-Reobrir

Replace-Remplasar

Resrtart- Reiniciar

Shut down- Apagar

Troublashooting

Anti-virus- software- Antivirus

Back up- Copia de seguretat

Follow instructions- Seguir instrucions

Lose- Perdre

Password- Contrasenya 

Recover- Recuperar

PLACE AROUND TOWN

Aiport- Aeroport

Department store- Grans magatzems

Entrance- Entrada

Exit- Sortida

Factory- Fabrica

Ground floor-Planta baja

Library-BibliotecaTake the first left/ right-

Lift- Ascensor

Off- site- Foro de les instrucions

On-site- Dintre de les instrucions

Post office- Coreus

Reception- Recepcio

Shopping centre- Centre comercial

Sport centre- Centre esportius

Stairs- Escaleres 

Train station- Estacio de tren

DIRECTIONS

At the corridor- Al passadis

Go straight- Segueix recte

On your left/right- A la teva dreta/ esquerra

Opposite- Davant de

Turn left/right- Gira dreta o esquerra

EXTRA

Assist- Assistencia 

At the traffic lisght- Al semafor

 

Breakdown- Desglosament

Curropt files- FItxer corruptes

Cross the road- Creuar el carrer

Debugging- Depuracio

Diagnose- Diagnosticar

 

Maintenance- Manteniment

 

Manual- Manual

Performance- Rendiment

Problem solving- Solucionar problemes

 

Recovery- Recuperacio 

Reset- Resetejar 

Take the first left/ right- Agafeu la primera a l'esquerra/dreta

Exercicie pag 19

Ex 5 pag 19 

LIsten and repeat the words in colour in A. Then match them to their definitions in B.

1.Portable : easy to carry around

2. Superfast: very speedy 

3. Dependable: not likely to fail

4. Compact: using a small space 

5. Sturdy:  Built to be strong

Ex 7 pag 19

Copy and complete the review below with the word not used in Exercici 6.

Nice and 1.flexible  for work everywhere! The new  2.slimeline    tablet (0,5 cm)  has got   3.built in   WI-FI, for Internet connection o the go. Its  4.hig resolution  screen is perfect for doing graphic work. Is a  5.top of tghe range really is a model. 

Ex 9 pag 19

Which ajdectives in Exercises 5-8 can describe the itmes below?

A laptop: Sturdy, portable, secure, slimeline, top of the range, powerfull

A printer: all in one, practical, reliable, 

A mouse: ergonomic, reliable, simple, flexible, top of the range, portqable

A smartwatch: allin one, top of the range, powerfull, practical, hig resolution,  

Vocabulary

COMANDES

Data de lliurament- Data de lliurament

Fes un descompte- Descompte

factura- factura

esgotat- Agotat

data de pagament- Data de pagament

pàgayments- Pagament

Preu- Preu

qualitat- Qualitat

Preu per unitat- Preu de unitat

qualitat- Qualitat

Quantitat- Quantitat

Subtotal- Subtotal

IVA- IVA 

PAGAMENTS

compte- Compte

Efectiu- Efectiu

Carrega-ho- Carrega-ho

Ceque- comprovar

Targeta de crèdit- Targeta de crèdit

Enviament i manipulació- Enviament i manipulacio

Enviament- Enviament

ADJECTIUS

tot dins- Tot en un

incorporar- Incorporar

Compacte- Compacte

complicar- Complicat

fiable- Fiable 

Ergonòmic- Ergonòmic

flexible- Flexible 

Alta resolució- Alta resolució 

portàtil- Portatil 

Potent- Potent

pràctica- Pràctica

fiable- Fiable 

segur- Segur

Simple- Simple 

Slimline- molt prim

Resistent- Robust

Superràpid- Super ràpid

Top de gamma- Top de gamma

Fàcil d'usar- Facil d'utilitzar

pantalla ampla- pantalla ampla

EXTRA 

Accessible- Accessible

Compatible- Compatible

Convenient- Convenient

Despeses d'enviament- Gastos d'envio

Realitzar una comanda- Realitzar una comanda

ruction- Distribucio

escassetat- Escasez

sofisticat- Sofisticat 

peces de recanvi- repost 

oferta especial- oferta especial

especialitzat- Especialitzat 

stockatking- inventari

supply chain- cadena de suministre 

magatzem- Dipòsit

Writting

To: Enplayers

From: Boss

Subject: Buy things

Hello, This email is to talk fo the inventori

Of the Ram chips we have 9 for this month is ok but for the next month its bad, the Sound car we have very good no need to buy,We need to buy a x10 TPS hard drivess of the news models because there are the best in the actuality because we have only 3 also we have urgent buy CPUs I think if buy 15 units its ok this si important because we don't have any, of teh Heatsink & fans we have 2 broken but this is ok for now.

This is all we have to buy i hope you buy the object fast please

bye bye

vocabulary

Keyboard

Alt kays- Tecla alta

arrow keys- Tecla de fletxa

backspace key- tecla de barra

Caps lock key-  tecla amajuscula

command key- tecla de comandes

cntrol key- tecla cntrl

dlete key- tecal d'esborrar

escape keys- tecla d'escape

funcion keys- teclats funcionals

modifier key- teclats modificadors

numeric pad-  Teclat numeric

return or enter key- tecla o trona tecla

shift key- shift

space bar- espai

tab key- tabulador

PUNCTUATION SYMBLOS

and symbol- &

aposrtophe- apostrof

asterisk- asterisc

at symbol- arroba

brackets- parentesis

colon-dos punts

cmma- coma

exclamation mark- signe d'exlamacio

fll stop- punt

hypen- gio

question mark-signe d'interogacio

quotation mark- comilles

slash-barra

underscore- subrallat

Preposition

above- A dalt

behinnd- radere

below- baix

beside- al costat

between- entre

in the middle of- al mig

next to- al costat

on- a sobre

over- per sobre 

under- vaix 

PERIPHERALS

Barcode scanner- escaner de codi de barres

flash drive- memoria USB

gaming controller- madno per jugar

headset- auriculars

microphone- micro

printer- impresora 

projector- prjector

remote control- control remot

scanner- escaner

speakers- altaveu 

stylus pen- boligraf optic

touch screen- pantalla tactil 

USB charger- carrgador USB

webcam- camara

Ordering

Broken- trencat 

Obsolete- no quede

Order- demanr

overstocked- exes de stoc 

recorder- demanar una altra vegada 

run low on- quede poc

 run low of- no quede

Extra

Jostick- jostic 

laser pointer- punte laser 

letter keys- teclats de lletra 

memory stick- targeta de memoria

page down- pagina cap a baix 

page up- pagina cap amunt 

QWERTY- nombre de teclat

short cut- drecera

touchpad- panell tactil

keyboard