Dialogues

 A: Thank you for calling World of Computer.  How can I help you?

B: Hello. I'm interesed in purchasing a number of lapotps or tablets. We need them for our school

A: Please hold the line. I'll put you throught to our sales and marketing departement. What's you name, please?

B: It's Mrs Simpons

A: Good morning. May I ask what the probelm is, please?

B: Yes, I think I've been overcharged for the scanners we ordered

A: I'm sorry about that. What's your customer number, please?

B: It's SP 1289

A: OK, hold on and I'll put you through to the accounts departamet. Tthey'll be whit you shoert.

A: Hello, I'm calling because I've got problem whit one of heatsink yous send

us.

B: I'm sorry yo hear that. Can you describe the problem, please?

A: When, I start the omputer. It doesn't turn on.

B: Oh, I see. Please hold the linje andI'll you thourh to the IT maintence  departament. I'm sorry the line is busy right now. Let me take you name and number. I'll get a tecnicioan to get back to you.