A: Can I speak to Chloe Burns in tech support, please?
B: Just a moment, i'll put you on hold... I'm sorry. I'm afraid that Chloe is unavailable at the moment. She's in a meeting whit a client. Can I transfer you to Bill Jones from the same departament?
A: No, I'd rather speak to Chloe directly.
B: OK, I Understand.
A: Could you ask her to return my call, please? We've got a problem whit our accouting program. We need a solution urgently.
B: Let me write down your name and contact detail.
A: It's Steave McGough.
B: Can you spell you last name, plase?
A: Yes, of course. It's M-C-G-O-U-G-H. And my phone number is 061 209 992?
B: OK, lET ME CECK THAT. iT'S 061 209 992?
A: No, it's 922 at the end . 061 209 922
B: 061 209 922. OK. And the message is to call you urgently about software problem.
A: Tath's right.
B: I expet her to be free at around 1.00.
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