Ex 4 page 31
1.Thank you calling. I'll be happy to assist you againin the future.
2.I don't know what to do. What do you suggesst?
3. I can't remember exactly what you order. I'll check my record.
4. The order hasn't arrived yet. i'T must be lost in the post.
Ex 5 pag 31
1. similar
2. Not similar
3.similar
4.similar
5. Not similar
6.similar
Ex 6 pag 31
1. If the product is in its original box, I can give you a full refund
2.I want compensation for the inconvenience you have caused me.
3. We finally foubnd what was causing the problem. It was a faulty part
4.There's a lot mof competition in this area, so our company has been losing business
5. Check that fan. It's making a noise
6.This part doesn't where it's supposed to.
Ex 7 pag 31
1.Customer relation respresentative
2.Customer relation respresentative
3. Customer
4.Customer relation respresentative
5.Customer
6.Customer relation respresentative
7.Customer
8.Customer
ex 8 pag 31
1 return
2 under warranty
3 refused
4 refund
5 compensation
6 make a claim
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