Pag 39 ex 5,6,7,8 blog

Ex 5 pag 39

1 How many followers  have you got on Twitter?

2 I get breaking news all day.

3. To set up a packet data box connection 

4. Leave a voice message and I'll listen to it later.

5. I prefear having a face-to-face conversation on Skype

6. It's easy to keep in touch whit people when you've got these apps

Ex 6 pag 39

1- free

2- characters

3- low rates

4- landline

5- recipient

6- foreign language

Ex 7 pag 39

2- appear

3- allow

4- tweet

5- share

6- navigate

7- Tap

8- activate

Ex 8 pag 39

2- You can hear a voice message on your phone

3- Logical

4- You usually use a landline phone inside a building

5- Logical

6- If you're allowed to do something, you can do it.

Dialogue

SMARTPHONE FEATURA

Battery life: Vida de la bateria

Budget model: Presupost del mobil

Child-safe: Segur per a nens

Device: Aparell

Dust-resistant: resistent a la sorra

Feature: caracteristica

Good value: Bon valor

GPS monitorin system: Sistema de GPS

High-quality: Alta qualitat

Lens-:Lent

Mapping software: Programa de mapes

Office apps: Aplicacións d'oficina

Protective case: Protector de pantalla

Remotely: remotament

Shatterproof: Irrompible

Speakerphone: Altaveu 

water-resistant: Water

zoom-control: Zoom

SMARTPHONE APPS

Actibvate: Activar

Allow: Permetre

Appear: Apareixer

Breaking-news: Notices

Cheaters:  Personatge

Face-to-face: Cara a cara

followers:  Seguidors

Foregin language: Llenguatxe extranger

Free: Gratis

Keep in touch: Mantenir en contacte

Landline: Telefon fix

Low rates: Tarifes baixes

Navigate: Navegate

Packet date: Data

Recipent: Destinari

Setting: Configuracio

Share: Compartir

Tap: 

Translate: Traduir

Tweet: Twit

Voice message: Misatge de veu

EXTRA

Airplane mode: Mode avio

Android: Android

Charger: Cargado

Contacts: Contactes

Display: Visualoitzacio

IOS: IOS

Lock code: Contrasenya 

Memory expansion: Expansio de memoria

Reception: Recepcio

Ringtone: To de llamada

Selfies mode: Mode selifi

SIM card: Targeta sim

Speed dial: Marcatge rapid

Swipe: Desliçar

Voice dialing: Dialeg de veu

WIFI hotshop: punt d'acces wifi

Dialoge

 Anglès

A: Can you help me , please? Why is this smartphone cheaper that that one?

B: This one is a budget model. That one is a top -of-therange phone. It's got  all the latest features.

A: What are the main differences between them?

B: The main advatage of budget smartphones is the lower price. They've got the same basic functions. but they haven't got as many extra feature.

A: Can you still get a good internet connection on the cheaper ones?

B: Yes, no problem.

A: What about dowloading films?

B: If you want a smartphone for downloading. playing games, etc. It's better to get one of the more expensive models. This timewise Mercury is great value.

A: What other disadvantatge has the budget smartphone got?

B: The camera isn't as good as on an expesive model. The images are lower resolution and the lens and sensore are lower quality.

A: That's good to know. The camere is what I use most.

B:Alse, the battery in budget smartphone doesn't last as long as in the more expensive models. The battery life is less than eight hours. THe other last more thean ten.

A: OK. Thanks you for the information.

Catala

R: ¿Puedes ayudarme, por favor? ¿Por qué este smartphone es más barato que aquel?

B: Este es un modelo de presupuesto. Ése es un teléfono de gama alta. Tiene todas las funciones más recientes.

R: ¿Cuáles son las principales diferencias entre ellos?

B: La principal ventaja de los smartphones económicos es su precio más bajo. Tienen las mismas funciones básicas. pero no tienen tantas funciones adicionales.

R: ¿Aún puedes conseguir una buena conexión a Internet con los más baratos?

B: Sí, no hay problema.

R: ¿Qué pasa con la descarga de películas?

B: Si desea descargar un teléfono inteligente. jugar, etc. Es mejor adquirir uno de los modelos más caros. Este Mercurio en el tiempo tiene un gran valor.

R: ¿Qué otra desventaja tiene el smartphone económico?

B: La cámara no es tan buena como la de un modelo caro. Las imágenes tienen menor resolución y la lente y los sensores son de menor calidad.

R: Es bueno saberlo. La cámara es lo que más uso.

B:Además, la batería de los teléfonos inteligentes económicos no dura tanto como la de los modelos más caros. La duración de la batería es de menos de ocho horas. Los otros duran más de diez.

R: Está bien. Gracias por la información.

5 Listen and repeat the words in colour. Then choose the correct amswer.

1. I can't make the web designer meeting on Tuesday. Can  we reschedule

2.We don't need to meet because we've already discussed everything. Let's cancel the meeting.

3. Katie will be in the office on the 29th. Would that suit you?

4. I won't b able to participate in the auto apps conference because of a previous commitemt.

6.Listen and repeat the word and phrases in colour . Then A to B to from senteces.

1. C

2.D

3.F

4.A

5.B

6.E

7.Listen and repeat the phrases in colour. 

1b

2d

3a

4c

5f

6.e

8.Look at the  clock and write the time.

1.quart past ten

2. twenty to four

 it's five past ten                                                                                                                           .

4.it's half past twelve

5.it's ten to six

6. it's four thirty five

9.Complete the textmessage

1.Postpone

2.running late

3.held up in a traffic jam

4.reorganise

5.appointment

6.feels ill

7. arrange

Dialoge

ANGLES

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsen's administrative assitant at Compusafe.

B: Hello, Mark. What acan I do for you?

A: The problem is, she won't be able to make it the meeting you arranged for tomorrow. Can we reschedule it? 

B: Certainly. Let's look at the calendar.

A:What date is convenient for you?How about Tuesday, 5th January?

B: I won't be aviable on the day.

A: I see. Mrs Marsaden will also be free on Wednesday, 6th January. Would the suit you?

B: I've got a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock n the morning be OK?

B: Yes, I'll write it in my diary

CATALA

A: Hola! És la senyora Brody? Aquest és Mark Brown, l'assistent administratiu de Geraldine Marsen a Compusafe. 

B: Hola, Mark. Què puc fer per tu? 

A: El problema és que no podrà arribar a la reunió que vau organitzar per demà. El podem reprogramar?

 B: Certament. Mirem el calendari.

 R: Quina data us convé? Què tal el dimarts 5 de gener? 

B: No seré aviable el dia.

 A: Ja veig. La senyora Marsaden també estarà lliure el dimecres 6 de gener. Us aniria bé?

 B: Tinc una reunió de personal a la tarda, però estic lliure al matí. Un gran! Estaran bé les 11 del matí?

 B: Sí, ho escriuré al meu diari

Ex pag 33

5- Match A to B to form phrases. Then listen and repeat. 

tied -- up 

hold -- a meeting

 give -- a presentation

 make -- arrangements

 check -- your calendar 

take -- place 

6- Listen and repeat the words in colour. Then choose the correct response.

 Is Friday mid-afternoon convenient for you? No, I'm afraid I'll be tied up all day. 

Can you confirm the date for the meeting with the software testers? Just a moment, I'll check the calendar.

 Have you made a list of all the participants? Yes, all the members of the customer relations department.

 Are you free on Wednesday afternoon at 13:00? I'm sorry. I already have something planned.

 Unfortunately, I'm busy all day on the 30th. Let's look for another date that is convenient for us both.

 It's important you attend the meeting with Electrastore Parts. You'll learn a lot of essential information.

 Has the meeting with the programmers been scheduled? Not yet, I have to check when Ms Carson is available.

 I'm sorry, I have a previous commitment in the morning. Don't worry. We can rearrange for another day.

7- Listen and repeat the words in colour. Then copy and complete the sentences. 

At eight o'clock, I have a video conference scheduled with the IT company in Miami. 

The meeting will start at one o'clock sharp. You mustn't be late. 

We've prepared some light refreshments - coffee, tea, cake and fruit.

 The only equipment I'll need at the software conference is my laptop. 

Participants will receive a pack containing all the information from the smartphone presentation. 

We'll have a short break at half past two. 

8- Copy and complete the sentences. Use the words in bold to help you. 

You can't schedule two meetings for the same person at the same time. 

When people are tied up, it means they are busy. 

If a meeting starts at 9.00 sharp, it won't start later.

 Light refreshments include things like coffee and tea. 

When a time is convenient for you, it means that you are free. 

You have a break when you want to stop working for a few minutes.

Vocabulary

Arraning a meeting

Attend the meeting: Asisti a la reunio

break: Descans

busy: ocupat

check you calendar: consulta el teu calendari

confirm: Corfirmar

convenient: convenient

equipment: equipament

free: lliure

give a presentation: fer una presentació

hold a meeting: fer una reunió

light refreshments: viscolavis

make arrangements: fer arranjaments

pack: paquet

participants: participants

previous commitment: compromís previ

schedule: programar

sharp: agut

take place: agafar lloc

tied up: lligat

video conference: Videoconferecia

Rescheduling

Alternative date: Data alternativa

appointment: cita

arrange: arranjar

cancel:  cancel·lar

feel ill: robarse malament

get lost: perde's

got the dates mixed up: tindre les dates mesclades

held up in a traffic jam: retingut

leave...urgently:  marxar urgentment

participate participar

postpone: proposar

reorganise: reorganitzar

reschedule programar

running late: fer tard

suit triatge: triatge

switch: canviar

Time

Half past: dos quarts

o'clock: en punt

quarter past: un quart pasat

quarter to: un quart per a

ten past de i deu

twenty to: menos vint

Extra!

absent: abstent

adjourn: aplacar

boarderoom sala de juntes

chairperson president

conference call trucada de conferència

delay retard

instead en canvi

make it: fero

minutes minuts

punctual puntual

verify verificar 

vote votar

wrap up embolicar

Speaking

 A: Hello, we called Gerard.

B:Hello, I’m Gea and I’m you pc repairment.

A: I need you to fix my computer.

B:OK, what's the matter in your PC.

A: The computer does not start.

B: So check that the power cable is connected correctly.

A: No, check it, please.

B:OK, one moment please.

A: How long will you be.

B: 5 minutes.

A: OK, I'll wait outside.

B: So check that the power cable is connected correctly.

A: How much does the repair cost.

B: 500€

A: How cheap, thank you

B: Yes, it’s a discount, bye bye

A: Ok thank you very much bye

Excercici page 31

Ex 4 page 31

1.Thank you calling. I'll be happy to assist you againin the future.

2.I don't know what to do. What do you suggesst?

3. I can't remember exactly what you order. I'll check my record.

4. The order hasn't arrived yet. i'T must be lost in the post.

Ex 5 pag 31

1. similar

2. Not similar

3.similar

4.similar

5. Not similar

6.similar

Ex 6 pag 31 

1. If the product is in its original box, I can give you a full refund

2.I want compensation for the inconvenience you have caused me.

3. We finally foubnd what was causing the problem. It was a faulty part

4.There's a lot mof competition in this area, so our company has been losing business

5. Check that fan. It's making a noise

6.This part doesn't where it's supposed to.

Ex 7 pag 31

1.Customer relation respresentative

2.Customer relation respresentative

3. Customer

4.Customer relation respresentative

5.Customer

6.Customer relation respresentative

7.Customer

8.Customer

ex 8 pag 31

1 return

2 under warranty

3 refused

4 refund

5 compensation

6 make a claim

DIaloge

A: Thank you four calling Word of computers.

B: Hello. I'm interesed interesed in purchasing a number of laptops or tablets. We need them for our school.

A: Please hold the line. I'll put you thorng to our marketing department. What's your name, please?

B: It's Mrs Simpson

A: Good morning. May I ask what the problem is please?

B: Yes, i think  i've been overchanged for the scanners we ordered.

A: I'm sorry about that. What's your customer number, please?

B: It's SP 1289

A: Ok, hold on and i'll put you throught to the accounts deparment. They'll be whit you shortly.

A: Hello. I'm calling because i've got a problem whit one of the heatskimg you send us

B: I'm sorry to hear that. Can you describe the problem ,please?

A: When I start the computer, it doesn´t turn on.

B: Oh, i see. Please hold the line and i'll put you through to the IT maintenance departament. I'm sorry the line is busy right now. Let me take your name and number. I'll get a tecnician to get back to you.

Catala

A: Gràcies quatre trucant Word d'ordinadors.

B: Hola. Estic interessat en comprar una sèrie d'ordinadors portàtils o tauletes. Els necessitem per a la nostra escola.

A: Si us plau, mantingui la línia. Et posaré al nostre departament de màrqueting. Com et dius, si us plau?

B: És la senyora Simpso

A: Bon dia. Puc preguntar quin és el problema, si us plau?

B: Sí, crec que m'han canviat els escàners que vam demanar.

A: Ho sento. Quin és el vostre número de client, si us plau?

B: És SP 1289

A: D'acord, espera i et posaré al departament de comptabilitat. Estaran amb tu en breu.

A: Hola. Estic trucant perquè tinc un problema amb un dels heatskimg que ens envieu

B: Em sap greu escoltar-ho. Pots descriure el problema, si us plau?

A: Quan engego l'ordinador, no s'encén.

B: Oh, ja veig. Si us plau, mantingui la línia i et posaré en contacte amb el departament de manteniment informàtic. Ho sento, la línia està ocupada ara mateix. Deixa'm agafar el teu nom i número. Faré que un tècnic us torni.

Vocabulary

CUSTOMER SERVICE

charge: càrrega, cobrament

complaint: queixa

customer number: número de client, identificador

damaged: danyat

discuss it: parlar-ho, debatir-ho

enquiry: petició

get back to you: tornar a tu

hold the line: esperar, no penjar

opening times: horaris d'obertura

overcharge: cobrar de més

quote: pressupost

satisfied: satisfet

shipping date: data d'enviament

COMPLAINTS

assist: ajudar

at our expense: a costa nostra

check my records: revisar el historial

compensation: compensació

credited to our account: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdent clientela

lost in the post: extraviat a l'enviament

make a claim: fer una reclamació

making a noise: fent soroll

missing a part: falta una part

refund: reemborsament

refuse: refusar

return: retornar 

suggest: suggerència

the wrong item: objecte erroni

under warranty: en garantia

EXTRA

broken: trencat

customer satifaction: satisfacció del client

disappointed: decebut, enfurismat

displeased: disconforme

dissatisfaction: insatisfet

feedback: opinió, ressenya

file a lawsuit: arxivar una queixa, (o denúncia)

financial director: director de finances

inappropriate: inapropiat

lose business: perdre clientela

managing director: director executiu